Our Commitment to Health and Safety during COVID-19.  The safety and well-being of our patients, staff and doctors is our #1 priority

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As such, we are taking the following steps to ensure the safe delivery of eyecare to you and your family upon our re-opening

• We will be screening all patients for COVID-19 symptoms, those exposed to COVID-19 and those who have travelled outside MB in the last 14 days before entering our clinic
• We ask that upon entering our clinic, that you immediately wash your hands with soap and water
• We ask that if you have a properly fitting mask that you wear it to your appointment and keep it on during the duration of your time in the clinic
• All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including gloves, masks and eye protection
• Patient flow into the office will be controlled and hence “walk-ins” may be asked to wait outside or in their car
• We ask that you arrive at your appointment alone unless you are a minor and require adult supervision then we will allow one care-giver inside with the child.
• We will be practicing safe-distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.
• We have spaced out the waiting-room chairs accordingly and every chair will be disinfected between each use
• We will be aware of common “touch points” within the clinic such as door knobs, counters, keyboard, phones, credit card machines, pens, etc… and will be disinfecting these as often as possible
• All instruments that patients will come in contact with will be thoroughly disinfected between each patient
• Discussions with doctors and staff will be kept to minimum. Follow up phone calls or tele-health video conferencing will be used as often as possible
• All magazines, prize-box toys and other peripheral items have been removed from the clinic
• Clear, acrylic partitions have been put in front of our reception desk and other pieces of equipment
• All glasses that will be tried on will be thoroughly disinfected prior to going back on the board
• We will not be using our “air puff” glaucoma test (known as an NCT) at this time. Eye pressures will be taking with our iCare device
• No contact lens trainings will be completed at this time to reduce contact time between trainer and patient

We appreciate your efforts in keeping with the protocols laid out by our provincial association and college. We realize that none of this is normal, but we’re pleased that we can still offer eyecare during this phase of the pandemic.  – Valley Optical Team